These Terms & Conditions (“Terms”) govern your use of the North Kensington Florist website and the purchase of flower delivery services in North Kensington and surrounding areas. Please read these Terms carefully before placing your order. By accessing our site or placing an order for flower delivery in North Kensington, you are agreeing to comply with and be bound by these Terms. If you do not agree to any part of these Terms, you should not use our service.
North Kensington Florist is dedicated to providing exceptional service for online flower delivery in North Kensington and neighbouring areas. These Terms apply exclusively to customers and users who place orders for bouquets, arrangements, plants, and related products through our website, covering North Kensington and nearby postal districts.
Our online ordering process is designed to be simple, secure, and convenient. To place an order for flower delivery in North Kensington, follow these steps:
Upon submitting your order, you will receive an email confirmation, summarising the products ordered, prices, recipient information, and delivery date. If you notice any errors in your order confirmation, please contact us as soon as possible. Orders are not accepted until we have confirmed acceptance and arranged payment.
All products and flower arrangements are subject to seasonal availability. We endeavour to fulfil your specific requests for flower types and colours. However, if certain flowers are unavailable for any reason, we reserve the right to substitute with flowers of equal or greater value and similar style. Our priority is to maintain the overall design, appearance, and value of your chosen arrangement. Any significant changes or substitutions will be communicated to you where reasonable.
We offer flower delivery across North Kensington and the surrounding areas. Standard delivery is available Monday to Saturday, subject to availability at checkout. We strive to ensure prompt and timely delivery, however, delivery times are estimates and not guaranteed. During peak periods (such as Valentine’s Day, Mother’s Day, and Christmas), deliveries may take longer due to increased demand.
If the recipient is not available at the delivery address, our delivery driver will attempt delivery to a neighbour, leave the flowers in a safe place, or leave a card with instructions for collection or redelivery. It is your responsibility to ensure accurate delivery addresses and recipient information are provided; we cannot be held responsible for delays or non-delivery resulting from the provision of incorrect details.
Payment must be made in full at the time of ordering via the payment methods available on our website. We accept major credit and debit cards. All prices are listed in GBP (£) and include VAT where applicable. Your order will not be processed or dispatched until full payment has been received and cleared.
If your payment fails or is rejected, we reserve the right to cancel your order without notice. We use trusted third-party payment processors who employ industry-standard security measures to help protect your payment information.
You may amend or cancel your order for a future date by contacting us as soon as possible. As flowers are perishable items and orders are often prepared promptly after confirmation, your right to amend or cancel depends on the timing of your request:
Cancellations and amendments are subject to confirmation. If your order has already been prepared or dispatched, we may be unable to cancel or amend it. In such cases, you remain liable for the payment. Any refunds for cancellations, where applicable, will be processed within 7 business days and issued via the original payment method.
As flowers are perishable and bespoke, we regret that we cannot generally accept returns. However, if there is a problem with the quality of the flowers delivered, or if the order is incorrect, please notify us within 24 hours of delivery. Where appropriate, we will either replace the item or provide a full or partial refund at our discretion, provided reasonable evidence is supplied (such as photographs). Refunds, where granted, will be processed within 7 business days and credited via your original payment method.
By placing an order, you represent and warrant that:
You undertake not to use our services for any unlawful purpose or in breach of any applicable local, national, or international law or regulation.
We will not be liable to you or any third party in connection with any loss of data, profits, business opportunities, or any indirect, special, or consequential damage arising from use of our website or services. Our total liability for any claim arising out of or in connection with these Terms and the provision of our services, whether by contract, tort (including negligence) or otherwise, shall be limited to the value of your order.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
Your privacy and personal information are important to us. All information provided is handled in accordance with our Privacy Policy and the current UK Data Protection laws (GDPR and UK Data Protection Act). We use your information only to process and deliver your order and for customer service purposes, unless you provide explicit consent for other uses.
All content, images, logos, and designs on our website remain the intellectual property of North Kensington Florist or our licensors. Copying, reproduction, or distribution of any content is prohibited without our express permission.
We reserve the right to update, amend, or replace any part of these Terms at any time. Any changes will be effective upon posting to our website. It is your responsibility to review these Terms periodically before placing each order, to ensure your continued acceptance.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be deemed severed from the Terms and shall not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in connection with these Terms or your use of our flower delivery service will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions constitute the entire agreement between you and North Kensington Florist regarding online orders and flower delivery in North Kensington and surrounding areas and supersede any prior communications or agreements.
If you have any questions or concerns about these Terms, the online order process, or your flower delivery, please contact us using the methods provided on our website. We are committed to providing a prompt and helpful service to all customers across North Kensington and nearby areas.
These Terms apply to all customers using our online flower delivery service in North Kensington and its surrounding districts. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
