At North Kensington Florist, we are committed to delivering only the freshest flowers to our valued customers. As your trusted local florist, we understand the importance of quality, longevity, and customer satisfaction. Our fresh flowers guarantee ensures every bouquet and arrangement is crafted with care and delivered in pristine condition throughout North Kensington and the surrounding areas.
We take great pride in the careful handling and packaging of all floral orders. However, in the rare event that your flowers arrive damaged or noticeably wilted, please contact us as soon as possible after delivery. We kindly ask that you provide details and photographic evidence of the damage so that we can assess and resolve the issue swiftly. Our priority is to ensure you are completely satisfied with your purchase.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. If your flowers do not last for at least five days, or if you have concerns about their condition upon arrival, please notify us within this window. Our team is dedicated to investigating and offering the appropriate solution, as we want only the best for our North Kensington customers.
Your satisfaction is extremely important to us. Should your flowers not meet the expected standard of freshness, or if they have sustained damage during delivery, we offer flexible options:
Please reach out to us within 24 hours of receiving your flowers if you wish to claim a refund or replacement, so we can resolve the matter quickly and efficiently.
If for any reason you are dissatisfied with your flowers or our service, we encourage you to bring your concerns to our attention. As a local North Kensington florist, your feedback helps us maintain our reputation for excellence while serving households and businesses in the community.
To file a complaint, please contact our team directly with your order details and a description of the issue. Our customer care team will review your complaint, investigate where necessary, and respond with a resolution within two working days. We value every customer and strive to ensure every order and experience meets our high standards.
North Kensington Florist is proud to be part of the local community, delivering fresh, beautiful flowers to homes and businesses nearby. We stand behind our fresh flowers guarantee and comprehensive returns and complaints policy, aiming to provide complete confidence every time you order.
Thank you for choosing North Kensington Florist. Your satisfaction is our top priority, and we are always here to help with any questions or concerns regarding your floral purchase.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
